Privacy & Policy
Shipping Policy
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At DG Mart eStore, we are committed to delivering your orders safely, quickly, and efficiently.
Order Processing
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• All orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festivals, sales, or promotional events, order processing may take slightly longer.
Shipping Coverage
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We currently ship across most serviceable locations in India through trusted courier and logistics partners.
Delivery Timeline
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• Metro Cities: 3–7 business days
• Tier 2 & Tier 3 Cities: 5–10 business days
• Remote Areas: 7–14 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, natural disasters, or other unforeseen circumstances.
Shipping Charges
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• Shipping charges, if applicable, will be displayed during checkout.
• Free shipping may be offered on selected products or promotional campaigns.
Order Tracking
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Once your order is dispatched, you will receive a tracking ID and shipping confirmation via email, SMS, or WhatsApp (where applicable).
Incorrect Address
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Customers are responsible for providing accurate delivery information. DG Mart eStore shall not be liable for delays or non-delivery due to incorrect or incomplete addresses.
Damaged Packages
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If you receive a package that appears damaged, tampered with, or opened, please do not accept the delivery. Contact our customer support team immediately with photographs of the package.
Contact Us
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For shipping-related assistance, please contact:
Email: support@dgmartestore.com
Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM
