Shipping Policy
Shipping Policy
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At DG Mart eStore, we are committed to delivering your orders safely, quickly, and efficiently.
Order Processing
• All orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festivals, sales, or promotional events, order processing may take slightly longer.
Shipping Coverage
We currently ship across most serviceable locations in India through trusted courier and logistics partners.
Delivery Timeline
• Metro Cities: 3–7 business days
• Tier 2 & Tier 3 Cities: 5–10 business days
• Remote Areas: 7–14 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, natural disasters, or other unforeseen circumstances.
Shipping Charges
• Shipping charges, if applicable, will be displayed during checkout.
• Free shipping may be offered on selected products or promotional campaigns.
Order Tracking
Once your order is dispatched, you will receive a tracking ID and shipping confirmation via email, SMS, or WhatsApp (where applicable).
Incorrect Address
Customers are responsible for providing accurate delivery information. DG Mart eStore shall not be liable for delays or non-delivery due to incorrect or incomplete addresses.
Damaged Packages
If you receive a package that appears damaged, tampered with, or opened, please do not accept the delivery. Contact our customer support team immediately with photographs of the package.
Contact Us
For shipping-related assistance, please contact:
Email: support@dgmartestore.com
Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM
