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At DG Mart eStore, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or missing product, we are here to help.

Return Eligibility

A return request may be approved under the following conditions:
• Product received is damaged during transit.
• Product received is defective or not functioning properly.
• Wrong item has been delivered.
• Item received is significantly different from the product description.

Return Request Window

Customers must raise a return request within 48 hours of delivery.
The replaced product will be delivered within 10-15 days.

Required Proof

To process a return request, customers may be asked to provide:
• Order number
• Clear photographs of the product
• Packaging images
• Unboxing video (recommended for faster resolution)

Non-Returnable Products

The following products are generally not eligible for return:
• Products damaged due to misuse or mishandling.
• Products without original packaging, tags, or invoice.

Replacement Policy
Clearance sale, final sale, or non-returnable products marked on the website.



Refund Policy

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Refunds will be initiated in the following cases:
• Approved return requests.
• Product unavailable for replacement.
• Order cancelled before dispatch.
• Duplicate payment transactions.

Refund Processing Time

Once approved:
• Online payment refunds are processed within 5–7 business days.
• Bank processing times may vary depending on the payment provider.
• COD refunds may require bank account details and can take up to 7–10 business days.

Order Cancellation

Customers may request cancellation before the order is dispatched.
Orders that have already been shipped cannot be cancelled and will fall under the return policy guidelines.
DG Mart eStore Rights
DG Mart eStore reserves the right to:
• Verify return claims before approval.
• Reject fraudulent or abusive return requests.
• Modify this policy at any time without prior notice.

Contact Us
For returns, replacements, or refund assistance:
Email: support@dgmartestore.com
Please mention your Order ID in all communications for quicker resolution.